SGT Team

SGT believes the QA processes are an integral and integrated element of a successful program. The key is to establish and define the QA activities to be observational and not intrusive while executing the program processes to deliver the products. The goal is to first obtain and understand the declared processes. Once an agreed understanding of the process goals and outcomes is captured, SGT drafts a QA/metrics sub-plan with each Task Order Project Manager to determine how the process observations are to be conducted. The observations are used to assess both process compliance and measures collected to derive the metrics used for optimizations. The QA goal is to use a low impact approach while still being able to obtain the necessary information to provide indications of a process’ success and efficiency. Proper planning enables the QA team to provide a systematic approach for all of the actions needed to ensure that quality products are built, that each product produced meets the minimum needs of the program, that products are assessed early in the product lifecycle, and that such checks continue across the entire lifecycle. The QA/metrics plans will also help ensure that QA can effectively evaluate the robustness of the product development processes, and the effectiveness of the people and resources being applied to any project. SGT is fully experienced in performing root cause analysis; conducting surveys of client satisfaction; conducting peer reviews, code reviews, inspections and audits; and ensuring that technical reviews are routinely held, and that deficiencies and resulting action items are tracked to completion. The QA team collects and reports on lessons learned to enhance the customer’s knowledge base of information needed to assist future projects. Once a baseline process is established, independent measures are collected to perform the QA assessment. Identifying appropriate measures with tangible data is critical to establishing the foundation for trends that can then be analyzed, resulting in metric indicators. These indicators identify whether a process is improving or degrading, and appropriate management action can be taken to correct a defective process or target areas for further refinement. This is also where product quality measures are incorporated to determine impacts such as rework and defect tracking.